SATURN ATELIER Bespoke Architectural Lighting
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verified_user Architectural Assurance & Approval

Return Policy

At SATURN ATELIER, every luminaire is crafted from solid turned brass and mouth-blown glass. We provide a comprehensive 30-day architectural approval period so that specifiers and patrons may evaluate their fixtures in situ with complete confidence.

event_available 30-Day Approval Window local_shipping Buyer Pays Return Shipping inventory_2 Original Crating Required do_not_disturb No Warranty / Sold As-Is
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30-Day Window

Eligible returns must be initiated within 30 calendar days from the date of carrier delivery confirmation to your project site.

Standard Catalog Fixtures
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Uninstalled Condition

Fixtures must be uninstalled, with unsevered factory wiring, unmodified mounting canopies, and all solid brass components intact.

Pristine Physical Integrity
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Buyer Pays Return Shipping

The buyer is responsible for all return shipping costs and freight arrangements. Returns must be repacked safely in our bespoke wooden crates.

Buyer Freight Responsibility
01

30-Day Architectural Approval Period

We understand that lighting fixtures are architectural elements that interact with room dimensions, daylight, and interior wall finishes. To facilitate your selection, SATURN ATELIER extends a 30-Day Architectural Approval Period for physical lighting products delivered to clients in the United States and the United Kingdom.

The approval window commences on the day your shipment is marked as successfully delivered by our specialized courier service. During this time, you and your design team may inspect the scale, finish, and craftsmanship of the luminaire.

02

Mandatory Condition & Packaging Standards

Due to the delicate nature of hand-turned solid brass and artisanal glass, all returns must strictly satisfy the following criteria:

check_circle Required For Acceptance
  • Uninstalled condition without junction box installation marks.
  • Factory electrical lead wires uncut and unstripped.
  • Complete original hardware (mounting brackets, brass finials, screws).
  • Original bespoke timber crate and internal foam inserts.
  • Signed Certificate of Authenticity and inspection monograph.
cancel Non-Returnable Conditions
  • Fixtures that have been hardwired or mounted to ceiling/wall.
  • Lead wires that have been cut, spliced, or trimmed to length.
  • Scratched, dented, or chemically cleaned brass alloys.
  • Chipped, cracked, or missing mouth-blown glass diffusers.
  • Items shipped without an authorized RMA tracking code.
03

Bespoke Commissions & Customizations

Fixtures commissioned with custom specifications—including tailor-cut suspension stems, custom ceiling canopy angles for vaulted ceilings, bespoke living patinas, or personalized monogram engravings—are created exclusively for your architectural project.

Architectural Customization Notice: Once a bespoke commission brief has been signed and molten foundry casting or custom stem turning has commenced, bespoke orders become final sale and are non-returnable. If you have questions regarding bespoke parameters, please consult our concierge before confirming your commission brief.

04

How to Initiate a Return (RMA Process)

Step 1

Request RMA Code

Log in to your Patron Account or email customer support at huzaifahanzala004@gmail.com with your order number.

Step 2

Receive Return Packet

Our concierge team verifies return eligibility and transmits your Return Merchandise Authorization (RMA) document and foundry return address.

Step 3

Secure Crating

Carefully seat the luminaire within its factory foam nest and securely seal the reinforced timber crating for safe transport.

Step 4

Buyer Dispatches Freight

Hand the crated luminaire to your chosen freight carrier. The buyer is responsible for all return shipping costs, freight fees, and transit insurance. Forward tracking details to support.

Buyer Responsibility for Return Shipping: The buyer is responsible for all return shipping costs. Any shipping costs associated with returning an item are paid by the buyer. SATURN ATELIER does not provide free returns, prepaid return shipping labels, or courier pickup allowances under any circumstances.

No Warranty Policy: SATURN ATELIER does not provide any warranty or guarantee on products. All luminaires, components, and finishes are sold strictly as-is.

05

Damaged in Transit / Discrepancy Claims

Each outbound shipment is insured during initial delivery. In the rare event that your luminaire arrives with freight damage or missing parts:

  • 48-Hour Reporting Window: You must notify customer support at huzaifahanzala004@gmail.com within 48 hours of carrier delivery timestamp.
  • Photographic Evidence: Please provide clear photographs of the external wooden crate, shipping label, internal foam packaging, and the damaged fixture component.
  • Resolution: Upon verification, our foundry reviews discrepancy claims. Any return of items remains subject to the rule that the buyer is responsible for all return shipping costs. Products do not carry any warranty or guarantee.