SATURN ATELIER Bespoke Architectural Lighting
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payments Financial Integrity & Transparency

Refund & Cancellation Policy

SATURN ATELIER operates with complete financial transparency. This policy outlines our inspection protocols, cancellation procedures, refund processing timelines, and credit card reversal procedures for orders placed by clients in the United States and the United Kingdom.

verified 3–5 Day Inspection credit_card 5–10 Day Reversal local_shipping Buyer Pays Return Shipping do_not_disturb No Warranty / Sold As-Is
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3–5 Days Inspection

Returned crates are unsealed at our inspection hall. Master bench artisans inspect electrical continuity and alloy surfaces within 3 to 5 business days.

Craftsmanship Verification
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Original Payment Method

Approved refunds are credited directly to the original credit or debit card used at checkout via our secure Stripe card processing gateway.

Secure Bank Reversal
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Pre-Dispatch Cancel

Orders can be cancelled free of charge with a 100% full refund at any time from your customer account dashboard prior to courier dispatch.

Immediate Dashboard Action
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Atelier Inspection & Approval Process

Once your returned fixture arrives at our studio inspection hall, the package undergoes a formal receiving and inspection protocol:

  1. Arrival Logging: Our team checks the RMA code and records the condition of the exterior timber crating.
  2. Physical & Electrical Inspection: A qualified fixture technician verifies that the luminaire has remained uninstalled, lead wires have not been trimmed or stripped, mounting hardware is complete, and the brass alloy surface has suffered no chemical or abrasive degradation.
  3. Approval Confirmation: Within 3 to 5 business days of receipt, an official confirmation monograph is sent to your registered email address confirming refund approval.
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Refund Execution & Bank Settlement Timelines

Following inspection approval, your refund is transmitted immediately to our card processing system (Stripe). The funds are refunded back to the exact credit card, debit card, or payment instrument utilized during checkout:

Electronic Processing:

Our system submits the reversal request to the banking networks within 24 hours of inspection approval.

Issuer Statement Posting:

Depending on your card issuer (e.g. Chase, Barclays, AMEX, Citibank), the credit will typically reflect on your bank statement within 5 to 10 business days.

Note: For international patrons in the UK and USA, foreign exchange settlements are handled at the original transaction currency (USD), subject to your issuing bank's exchange rate policies.

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Order Cancellations Prior to Dispatch

We believe patrons should have full control over their pending commissions. You may cancel any standard catalog order at zero cost:

  • Self-Service Cancellation: Navigate to your Patron Account Orders Dashboard and click Request Order Cancellation on any order that has not yet reached "Shipped" status.
  • 100% Refund: When cancelled prior to courier dispatch, 100% of the fixture cost, sales tax, and courier freight fee ($85) is refunded immediately without any administrative deduction.
  • Dispatched Orders: Once a crate has been released to the freight courier and assigned a bill of lading, the order cannot be cancelled in flight and must follow the standard Return Policy upon arrival.
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Restocking & Freight Fee Transparency

In alignment with our atelier standards, any shipping costs associated with returning an item are paid by the buyer. SATURN ATELIER does not provide free returns or seller-paid return shipping. Original outbound shipping fees ($85 USD standard courier freight) are non-refundable once an order has dispatched.

Return Category Restocking Fee Return Freight Allocation
Transit Damage / Discrepancy Return 0% (No Fee) Buyer responsible for all return shipping costs
Architectural Discretion / Patron Return 0% (Standard Fixtures) Buyer responsible for all return shipping costs
Bespoke Custom Commission (Cast to Order) Non-Returnable N/A — Custom bespoke architectural work is final sale

Summary of Commercial Rules:

  • Buyer Pays Return Shipping: The buyer is responsible for all return shipping costs. Any shipping costs associated with returning an item are paid by the buyer.
  • No Warranty: SATURN ATELIER does not provide any warranty or guarantee on products. All items are sold as-is without express or implied warranty.
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Delayed or Missing Refunds

If you have received an official approval monograph but do not see the refund reflected after 10 business days:

  • Check your online banking or credit card account to ensure the credit is not in "Pending" status.
  • Contact your credit card company or banking institution. In some international transactions, posting timelines may take several additional settlement cycles.
  • If you have completed the above and have not received your credit, contact customer support at huzaifahanzala004@gmail.com with your order number and RMA reference. We will provide your Stripe transaction ARN (Acquirer Reference Number) for your bank's trace team.